La Ubuhlakani bokwenziwa busetshenziswa ezikhungweni zezingcingo zesevisi yamakhasimende Akusekho isithembiso sesikhathi esizayo futhi sekuyinto engokoqobo ezinkampanini zabo bonke ubukhulu. Kusukela kuma-SME adinga ukuhlela kangcono izingcingo zawo kuya ezinkampanini ezinkulu ezinezikhungo zokuxhumana eziyinkimbinkimbi, i-AI ibhala kabusha indlela yonke ukuxhumana kwamakhasimende okuphathwa ngayo.
Namuhla asisakhulumi nje kuphela "ngama-PBX asekelwe efwini" noma "ama-IVR anamamenyu ezinombolo". Sikhuluma ngawo Ama-switchboard ahlakaniphile abonakalayo akwazi ukuqonda ulimi lwemvelo, ahlaziye imizwa yamakhasimende, aqondise izingcingo ngesikhathi sangempela, futhi asebenze ngokubambisana nama-ejenti abantuFuthi ikwenza kokubili ngocingo nangeziteshi zedijithali ezifana ne-WhatsApp, i-webchat noma ngisho nezinkundla zokuxhumana, iba ubuchopho bangempela bokuxhumana neklayenti.
Kusukela ku-switchboard yendabuko kuya ku-switchboard ebonakalayo ene-AI
Sekuyiminyaka izinkampani zithembele ku- ama-switchboard angokoqobo kanye nezinhlelo zocingo ezisendaweni okwakudinga ihadiwe ezinikele, ukulungiswa okuyinkimbinkimbi, kanye nokuguquguquka okuncane. Ukuqhubekela phambili ibhodi lokushintsha elibonakalayo efwini Kwavumela ukuphathwa kwezingcingo okusheshayo kakhulu: ngaphandle kokutshalwa kwezimali okukhulu emishinini, ngezinombolo ezingokoqobo emazweni amaningi kanye nethuba lokukhulisa imigqa cishe ngokushesha.
Kodwa-ke, ushintsho lwangempela luze nokuhlanganiswa kwe ubuchwepheshe be-AI bokuxoxa kulezi zibhodi zokushintsha ezingokoqoboManje uhlelo alugcini nje ngokuthumela ucingo, kodwa futhi luyakwazi ukuqonda ukuthi ikhasimende lifunani, libeke ukunakwa phambili, linikeze izimpendulo ezizenzakalelayo, futhi lifunde ekusebenzisaneni ngakunye.
Amapulatifomu okuxhumana kwamafu akhethekile abelokhu ethuthukisa lezi zixazululo iminyaka eminingi. Ngenxa yalokhu kuthuthuka, ama-PBX asuke ekubeni "abasabalalisi bezingcingo" aba lula. amapulatifomu esipiliyoni samakhasimende ashukumisayolapho ingxoxo ngayinye ihlaziywa, ibhalwe phansi, futhi iguqulwa ibe ulwazi oluwusizo lwebhizinisi.
Lolu shintsho alugcini nje ngokuthinta ungqimba lobuchwepheshe. Luphinde lushintshe indlela amaqembu okuthengisa nokusekela ahlelwe ngayo, njengoba i-AI ithatha imisebenzi eminingi yemishini futhi ama-ejenti eba ngabantu abasebenzayo. Zigcinelwe izingxoxo eziyinkimbinkimbi nezibaluleke kakhululapho uzwela kanye nokwahlulela kwabantu kubalulekile khona.
Sisho ukuthini ngokusekelwa kocingo olusebenzisa i-AI?
Uma sikhuluma ngakho Usekelo lwefoni olunobuhlakani bokwenziwa Asikhulumi ngezinhlelo ezindala ze-"press 1, press 2". Lawo ma-IVR aqinile asekelwe kumenyu ayeyisinyathelo sokuqala sokwenza izinto ngokuzenzakalela, kodwa namuhla awakwazi ukwenza lokho i-AI engakwenza.
Ukusekelwa kocingo olusebenzisa i-AI kuncike kubuchwepheshe obuningana obusebenza ndawonye: ukuqashelwa kwenkulumo okuzenzakalelayo ukuguqula izwi libe umbhalo, ukucubungula ulimi lwemvelo ukuqonda lokho iklayenti elikushoyo ngamazwi alo, kanye Ingxoxo ye-AI ukukhiqiza izimpendulo ezihambisanayo nokugcina izingxoxo eziguquguqukayo.
Lokhu kuvumela umsizi wezwi noma i-voicebot ukuthi ukuqonda inhloso yangempela yekhasimendeNgisho noma umuntu oshaya ucingo ekhuluma ngokungazelelwe, esebenzisa amagama agcwele, noma echaza inkinga yakhe ngendlela engafani. Ngaphezu kwalokho, lezi zinhlelo ziyakwazi ukufunda kukholi ngayinye futhi zilungise ukuziphatha kwazo ngokuhamba kwesikhathi.
Umehluko omkhulu osebenzayo ukuthi asisamphoqi umsebenzisi ukuthi alandele iskripthi esihleliwe: Ibhodi lokushintsha elisebenzisa i-AI lizivumelanisa nengxoxoIphakamisa izixazululo, ibuza imibuzo yokulandelela, ihlole idatha ku-CRM noma kwezinye izinhlelo zokusebenza, futhi inqume, uma kudingeka, ukuthi izodluliselwa nini ku-ejenti yomuntu nokuthi ingaphansi kwamuphi umongo.
Isofthiwe enamandla e-AI yamayunithi okulawula: izingxenye ezibalulekile nemisebenzi
Un Isofthiwe esebenzisa i-AI yama-PBX Empeleni, iyiqoqo lamathuluzi ahlakaniphile ahlanganiswa nefoni, ama-CRM, kanye namapulatifomu okusekela amakhasimende. Umgomo wayo ukwenza izinqubo ezizungeze ucingo zibe ngokuzenzakalela: kusukela ekuqondisweni kokuqala kuya ekuhlaziyweni kwangemva kocingo.
Lezi zixazululo zaziwa nangokuthi Ama-ejenti ezwi asebenza nge-AI, ama-voicebot, noma amathuluzi esikhungo sokuxhumana ahlakaniphileIncazelo yabo yokubaluleka icacile: banakekela imisebenzi ephindaphindwayo njengokubhala amanothi, ukubhala imibiko, ukuhlela izingcingo, noma ukuphendula imibuzo evame ukubuzwa, okuvula isikhathi sokuba iqembu labantu ligxile kulokho okudinga ngempela ukwahlulela nozwela.
Phakathi kwamakhono avame kakhulu sithola ukuqondisa ucingo ngobuhlakani ngokusekelwe emithethweni kanye nedatha yomlando, ukuhlaziywa kwemizwa ngesikhathi sengxoxo, ukukhiqizwa okuzenzakalelayo kwemibhalo eqoshiwe kanye nezifinyezo, kanye nokuvumelanisa lonke lolu lwazi ne-CRM noma uhlelo lokuthengisa amathikithi.
Ngaphezu kwalokho, amapulatifomu amaningi avumela iziteshi zezwi nezedijithali ukuthi zihlanganiswe endaweni efanayo, ukuze Injini eyodwa ye-AI iphatha izingcingo, i-WhatsApp, i-webchat, i-imeyili, noma i-SMS, ukugcina umongo wekhasimende kanye nokuhlanganisa umbono wokuxhumana kwabo.
Izici ezithuthukisiwe zamayunithi okulawula asebenzisa i-AI
Izixazululo eziningi zesimanje zifaka phakathi Ukuqondisa izingcingo ngobuhlakani okudlulela ngale kwemigqa yendabukoIsibonelo, ukugeleza kwempendulo yezwi exhumanayo kungachazwa okubuza ikhasimende ngolimi lwemvelo ukuthi lidingani, likhombe inhloso yalo, bese libayisa eqenjini elifanele kakhulu.
Kuvamile futhi ukusebenza ne imigqa ebalulekile yamakhasimende e-VIP noma amacala aphuthumayoUkunikezwa ngokuzenzakalela ku-ejenti elandelayo etholakalayo kanye namaqembu okushaya ucingo angalungiselelwa ngamakhono, ulimi, noma uhlobo lomkhiqizo. Konke lokhu kunciphisa izikhathi zokulinda futhi kuthuthukisa amathuba okuxazulula ucingo ekuzameni kokuqala.
Omunye umsebenzi oyinhloko usizo lwesikhathi sangempela kummeli womuntuNgesikhathi sengxoxo, i-AI ingaphakamisa izimpendulo, ibonise amadokhumenti afanele, iphakamise izinyathelo ezilandelayo, noma isebenzise "imodi yokuhleba," lapho umphathi elalela ucingo futhi eluleka i-ejenti ngaphandle kokuqaphela ikhasimende.
Ngaphezu kwalokho, amapulatifomu amaningi afaka i- Ukuhlolwa kokushaya ucingo okuzenzakalelayo kanye nokuhlolwa kokusebenza kwe-ejentiUkuhlonza imikhuba emihle nezindawo okufanele zithuthukiswe ngaphandle kwesidingo sokubukeza ingxoxo ngayinye ngesandla, okusheshisa kakhulu ukuqeqeshwa nokuphathwa.
Ukutholwa kwemizwa, ukulotshwa, kanye nokuhlaziywa kwengxoxo
Enye yeminikelo enamandla kakhulu ye-AI kuma-switchboards yi- ikhono lokuhlaziya okuqukethwe kanye nethoni yocingo ngalunye ngesikhathi sangempelaAmamodeli okuhlaziya imizwa athola ukuthi ikhasimende linelisekile, likhungathekile, alinandaba, noma lithukuthele, okusiza ukubeka phambili ukungenelela nokuqonda kangcono ukuthi isevisi ibhekwa kanjani.
Ngokuhambisanayo, i- ukubhaliswa kwekholi okuzenzakalelayo Iguqula ingxoxo ngayinye ibe umbhalo, okwenza kube lula ukusesha, ukuhlola, nokubuyekeza. Lo mbhalo ungaxhunyaniswa nefayela lekhasimende, ithikithi elihambisanayo, noma imibiko yekhwalithi.
Ngokusekelwe kulezi zincwadi ezilotshiwe, amathuluzi okuhlaziya ingxoxo angenza ukuqashelwa kwetimu eyinhloko kanye nokutholwa kwephethiniYiziphi izinkinga eziphindaphindayo, yiziphi izimpikiswano ezivame ukubonakala ekuthengisweni, yimiphi imikhiqizo edala ukungabaza okukhulu, njll. Lolu lwazi lubaluleke kakhulu ekulungiseni izinqubo zangaphakathi, imibhalo, kanye nesu lokuthengisa.
Ngenxa yakho konke lokhu, abaphathi bemisebenzi kanye nekhwalithi abasathembeli kuphela kumasampula amancane ezingcingo ezilalelwa ngesandla, kodwa ukuhlaziywa okuphelele nokungakhethi kwakho konke okwenzekayo esikhungweni sokuxhumana, ngezilinganiso ezicacile nezifanayo ngokuhamba kwesikhathi.
Ama-ejenti angokoqobo, ama-chatbot nama-voicebot ebhodini lokushintsha
I-Los Ama-ejenti abonakalayo asebenzisa i-AI Bangomunye wabadlali ababalulekile kulesi sizukulwane esisha sezinhlelo zefoni. Bangasebenza njengama-chatbot ombhalo (ku-inthanethi, ku-WhatsApp, ku-Instagram, ku-Telegram, njll.) noma njengama-voicebot ahlanganiswe nohlelo lwefoni, bephatha izingcingo njenge-ejenti yomuntu.
Lawa ma-ejenti abonakalayo ngokuvamile anesibopho salokhu Imibuzo evame ukubuzwa, imisebenzi yokuzisiza, kanye neziqu zokuqala zokuhola noma imibuzoIsibonelo, bangaqoqa idatha yamakhasimende, baqinisekise ubuwena, bacele inombolo ye-oda, noma babuze ngesizathu socingo ngaphambi kokudlulisela ucingo ku-ejenti yomuntu, lonke ulwazi selulungisiwe kakade.
Ngaphakathi kwezwe le-chatbot singakwazi ukuhlukanisa phakathi Ama-bot asekelwe emithethweni, alandela ukugeleza okuchazwe kusengaphambili, kanye nama-bot asekelwe ku-AILezi ziyakwazi ukuqonda imisho ehlukahlukene, ukuzivumelanisa nomongo, nokufunda ngokusetshenziswa. Yilezi zici zakamuva ezinikeza ngempela ukuguquguquka kanye nokuhlangenwe nakho okungokwemvelo komsebenzisi.
Esikhungweni sezingcingo sesimanje, i-bot ivame ukusebenza njenge isihlungi sokuqala kuyunithi yokulawulaIyalalela, inikeze ulwazi, ixazulule izindaba ezilula, futhi idlulisela kuphela uma kudingeka, yonke ingqikithi iqoqwe ukuze umuntu angaphindi imibuzo efanayo ngokuphindaphindiwe.
Ukuhlanganiswa kwama-chatbot ezwi namapulatifomu efoni
Ukuze i-chatbot noma i-voicebot ibe usizo ngempela endaweni yokushintsha ibhodi, kubalulekile ukuthi ikwazi ukuhlanganiswa kalula neplatifomu yocingo kanye ne-CRMKungale ndlela kuphela lapho uzokwazi khona ukuhlanganyela ekugelezeni okugcwele kwezingcingo: ukwamukela, ukubingelela, ukuhlukanisa, ukuphendula, nokudlulisa uma kudingeka.
Ezinye izixazululo zefoni ezisekelwe efwini zikuvumela ukuthi uxhumane ngendlela yemvelo ne amapulatifomu e-ejenti yezwi akhethekile njenge-Retell AI, i-Vapi, noma i-ElevenLabsLawa mathuluzi enza kube lula ukudalwa kwabasizi abaqonda ikhasimende, abakhuluma ngamazwi namagama ahlukene, futhi abaphatha izilimi eziningi.
I-Retell AI ihloselwe ikakhulukazi abasebenzisi abangochwepheshe kakhulu, inikeza izilungiselelo ezifinyelelekayo zokudala ama-ejenti ezwi ngokusheshaLungisa amathoni, isivinini, kanye nezinhlobo zezwi, bese uziqalisa ukusebenza ngezinyathelo ezimbalwa nje. Uma sezilungisiwe, umsizi uxhuma ku-PBX bese eqala ukuphendula izingcingo kusukela ngomzuzu wokuqala.
Ngakolunye uhlangothi, i-Vapi igxila kakhulu kubathuthukisi kanye namaphrofayili obuchwepheshe, okuvumela ukwenza ngokwezifiso okujulile kokugeleza kwangaphakathi, ukuhlanganiswa okuthuthukisiwe, kanye ne-logic yebhizinisi eyinkimbinkimbiKuhle kakhulu uma ufuna ukuziphatha okwenziwe ngokwezifiso kakhulu futhi unemishini yobuchwepheshe yokukusebenzisa.
Endabeni ye-ElevenLabs, kugxilwe kakhulu ku- isizukulwane sezwi lekhwalithi ephezulu kakhulu, esiseduze kakhulu nezwi lomuntungezinhlobo ezahlukene zezici, izilimi, kanye nobuntu. Ukuhlanganiswa nefoni kuvame ukwenziwa nge-inthanethi, ngaphandle kwesidingo sokuthuthukiswa okubanzi, okwenza kube lula ukunikeza i-switchboard izwi lemvelo kakhulu.
Ukuzenzakalela, ukuzisiza, kanye nokwenza kube ngokwakho isipiliyoni
Enye yezinto ezinhle kakhulu ezikhangayo ze-AI kuma-switchboards ukuthi kungenzeka ukuthi Yenza ingxenye enkulu yomthamo wokuxhumana isebenze ngokuzenzakalelayo ngaphandle kokulahlekelwa ikhwalithi yesevisiImibuzo mayelana namashejuli, isimo se-oda, ama-invoyisi aphindaphindwayo, izinguquko ze-aphoyintimenti, noma imibuzo yebhalansi iyizibonelo eziphelele zokuzisiza.
I-AI ayivumeli nje kuphela izimpendulo ezisheshayo, kodwa futhi nezenzelwe wena. Ngenxa yokuhlanganiswa ne-CRM nezinye izinhlelo, i-switchboard ingakwazi Bheka umlando wekhasimende bese ulungisa izimpendulo zakho ukuze zivumelane nesimo salo esithile: yimiphi imikhiqizo abayitholile, yiziphi izehlakalo abaye baba nazo, kungakhathaliseki ukuthi bangamakhasimende avamile noma amasha, njll.
Ngesikhathi esifanayo, ukuzenzakalela akudingeki kube yisithiyo phakathi kwekhasimende nenkampani. Izixazululo eziklanywe kahle zihlanganisa cacisa “iminyango yokuphuma” eqondiswe kubantu lapho umsebenzisi ebhajwa, ingxoxo iba yinkimbinkimbi, noma i-AI ithola imizwa emibi.
Lokhu kulinganisela phakathi kokuzisiza okusebenzayo kanye nokufinyelela kalula kuma-ejenti yikho okuchaza imodeli ehlanganisiwe enempilo, lapho i-AI yenza umsebenzi ojwayelekile futhi abantu begxila kulokho okwenza umehluko ngempela kokuhlangenwe nakho kwamakhasimende.
Ukuhlanganiswa ne-CRM, izinhlelo zokuthengisa amathikithi, nezinye izinhlelo zokusebenza
Ukuze uthole okuningi kukho, I-switchboard esebenza nge-AI kumele ihlanganiswe kahle nezinhlelo zokuphatha zenkampani.I-CRM, amathuluzi okusekela, i-ERP, izinhlelo zokusebenza eziqondene nomkhakha, njll. Ngaphandle kwalokhu kuhlanganiswa, i-AI inqunyelwe ekuhlinzekeni izimpendulo ezijwayelekile futhi ilahlekelwa amandla ayo amaningi.
Amapulatifomu ahamba phambili anikeza izixhumi ezilungele ukusetshenziswa ezinama-CRM afana ne-Salesforce, i-HubSpot, i-Zoho, nezinye izinhlelo zesevisi yamakhasimende ezidumile njenge-Zendesk ne-Freshdesk. Ngokuvamile zifaka... Vula ama-API okuhlanganiswa okwenziwe ngokwezifiso ngamathuluzi angaphakathi.
Ngenxa yalokhu kuxhumana, uma ucingo lufika ohlelweni lungakwazi Khomba ikhasimende, uvule ifayela lalo ngokuzenzakalelayo, ubonise i-ejenti lonke ulwazi olufanele, bese uqopha amanothi, okuqoshiwe, kanye nokulotshiweyo. ngaphandle kokuthi umuntu ayithayiphe ngesandla.
Ngaphezu kwalokho, i-AI ingasebenzisa ulwazi, imibhalo yomkhiqizo, izinqubomgomo zangaphakathi, kanye nanoma yimuphi omunye umthombo wolwazi ukuze ikhiqize. izimpendulo ezihambisana nesimo kanye neqiniso lebhizinisiNgale ndlela, umsizi osebenza nge-inthanethi usebenza “njengesisebenzi sedijithali” esihambisana nomkhiqizo.
Indlela amaqembu okuthengisa nokusekela azuza ngayo
Kumaqembu okuthengisa, izixazululo ze-AI zama-switchboard ziyasiza ukusheshisa imijikelezo yebhizinisi nokuthuthukisa umkhiqizoUkubhala ngokuzenzakalelayo kanye nezifinyezo zezingcingo kunciphisa isikhathi esichithwa emisebenzini yokuphatha, okuvumela abathengisi ukuthi bagxile ekuthengiseni.
Ukuhlaziywa kwezilinganiso zokukhuluma nokulalela, kanye neseluleko sesikhathi sangempela ngesikhathi sezinkulumo, kuvumela Thola izitayela zokuthengisa ezisebenzayo, uthuthukise izincazelo zokuthengisa, futhi uqeqeshe abathengisi abasha ngokushesha kakhulu futhi kusekelwe kudatha yangempela.
Ngokuphathelene nokusekelwa, izinzuzo zisekusebenzeni kahle kanye nekhwalithi yesevisi. Ukuqaphela izinkinga eziphindaphindayo kuvumela... Khomba izinkinga zesistimu bese ulungisa izinqubo, imikhiqizo, noma imibhalo ukunciphisa inani lezigameko.
Isiqondiso esisizwa yi-AI ngesikhathi sezingcingo eziyinkimbinkimbi kakhulu kanye nokususwa kokungasebenzi kahle komzila kwenza ama-ejenti asebenze kahle kakhulu. ingaxazulula amacala amaningi ngesikhathi esincane futhi inolwazi olungcono kumakhasimendeokuhunyushwa kube yizilinganiso zokwaneliseka kwamakhasimende ezingcono (i-CSAT) kanye nokwethembeka kwamakhasimende.
I-AI vs ama-ejenti abantu: maqondana nemodeli ehlakaniphile ehlanganisiwe
Ukukhathazeka okuvamile ukuthi ngabe i-AI izogcina isithathe indawo yama-ejenti abantu. Iqiniso lamanje ukuthi i-AI yenzelwe ukwenza lokhu ukuqinisa nokuqinisa iqembu, hhayi ukuliqeda ngokupheleleUhlangothi ngalunye lunendima yalo kanye namandla alo.
I-AI ikhanya emisebenzini efana ne- imibuzo ephindaphindwayo nehlelekileUkuhlola izingcingo, ukuqoqwa kwedatha, kanye nokukhiqizwa kwemibiko ngokusekelwe ezingxoxweni eziningi. Ungasebenza amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto, ngaphandle kokukhathala, futhi ugcine ikhwalithi efanayo yokuphendula.
Ngakolunye uhlangothi, abantu abanakuthathelwa indawo uma kukhulunywa uzwela, ukuphathwa kwezingxabano, ukuxoxisana, kanye nokwenza izinqumo eziyinkimbinkimbi Zidinga umongo, ubuhlakani, noma ukuguquguquka. Futhi yibo abaqonda kangcono izimo zamasiko, ihlaya, noma izimo ezibucayi ngokomzwelo.
Ngakho-ke imodeli engcono kakhulu iyindlela ehlanganisiwe lapho i-AI iphatha khona umsebenzi oyisisekelo kanye nama-ejenti anakekela ukusebenzisana kwenani eliphezulu. Ngale ndlela, Amakhasimende athola isevisi esheshayo nephumelelayo ngaphandle kokulahlekelwa ukuthintana komuntu uma eyidinga ngempela..
Amapulatifomu e-AI avelele ama-switchboard
Kunezixazululo eziningana emakethe ezihlanganisa amakhono okuxhumana ngocingo kanye ne-AI ethuthukisiwe, ngayinye inobuchwepheshe bayo. Ezinye zigxila kakhulu... ukuhlakanipha kwengxoxo ezingcingweni, abanye ekuhlaziyweni kokusebenza kweqembu kanye nabanye ekuphathweni kolwazi.
Kunezinkundla zefoni ezisekelwe efwini eziklanyelwe ngqo ama-SME ahlanganisa ama-ejenti ezwi nabasizi abasebenzisa i-AI ngesikhathi sezingcingo, anikeza amabhukhimakhi okuzenzakalelayo, ukurekhoda, imodi yokuhleba, ukuqondisa okuthuthukisiwe, kanye nokuhlaziya okujulileLezi zilungele izinkampani ezikhulayo ezidinga ukukhula ngaphandle kokuxinwa yingqalasizinda enzima.
Sithole nezixazululo ezigxile ku ukuhlaziywa kwekhwalithi kanye nokuqeqeshwa kweqembuAbanye babuyekeza, bahlole ukusebenza, futhi baphakamise ukuthuthukiswa. Abanye, nokho, babeka phambili ukudalwa kanye nokusetshenziswa kwesisekelo solwazi esihlanganisiwe, ngezinjini zokusesha ezihlakaniphile kanye nama-portal ezizisebenzela zona e-omnichannel.
Ukukhetha phakathi kweyodwa noma enye kuzoncika ezinhlosweni eziza kuqala zebhizinisi: ukunciphisa izindleko, ukuthuthukisa isevisi, ukwandisa ukuthengisa, ukulinganisa ulwazi, noma inhlanganisela yakho konke lokhu. Into ebalulekile ukuthi vumelanisa ithuluzi nesu lenkampani kanye nosayizi walo.
Izindleko, amamodeli entengo kanye nembuyiselo ekutshalweni kwezimali
Ngokuphathelene nentengo, izixazululo eziningi ezivela Ama-switchboard asebenzisa i-AI asebenza ngamalayisense omsebenzisi ngamunye noma e-ejenti ngayinye., ngezilinganiso ezivame ukuhamba cishe phakathi kwama-euro angu-15 nama-50 noma amadola ngenyanga ngomuntu ngamunye, kuye ngezici ezifakiwe.
Lokhu kungangezwa ku- Izengezo ezithile ezifana namamojula okubhala asebenzisa i-AI, ukuhlaziywa kwemizwa, noma ama-ejenti abonakalayo athuthukileLezi zindleko ngezinye izikhathi zikhokhiswa njengezinto ezengeziwe noma ngokusekelwe ekusetshenzisweni. Kubalulekile ukubuyekeza ngqo ukuthi yini efakiwe ohlelweni ngalunye ukuze ugweme ukumangala.
Imbuyiselo yokutshalwa kwezimali ivame ukuvela ezicini eziningana: ukungeniswa okusheshayo kwe-ejenti (isikhathi esincane sokuqeqeshwa ngenxa yesiqondiso se-AI), ukusebenza komuntu ngamunye okuthuthukisiwe, izikhathi zokuphatha ezincishisiwe ezimaphakathi, ukulungiswa kokuxhumana kokuqala okwandisiwe, kanye, vele, ukonga ezindleleni zokusebenza ngokuzenzakalelayo ingxenye enkulu yevolumu yocingo.
Ngaphezu kokonga okuqondile, kunomthelela omkhulu ezilinganisweni zebhizinisi ezifana ne-CSAT, izinga lokushintshana kwezikweletu, ukugcinwa kwamakhasimende, kanye nokuthengisa okuxubile. Konke lokhu kunegalelo eqinisweni lokuthi, uma kusetshenziswa kahle, Lezi zixazululo ze-AI zama-PBX ziyazikhokhela ngesikhathi esifushane..
Izinzuzo ezithile zokuhlanganisa i-chatbot noma i-voicebot ebhodini lokushintsha
Uma i-chatbot noma i-voicebot ihlanganiswe ngqo ne-switchboard yocingo, izinzuzo ziyabonakala kusukela ngosuku lokuqala. Okokuqala, uthola ukunakekelwa okunekhono kakhulu kusukela kwesibili sokuqala, njengoba i-bot ibingelela, ibuza imibuzo futhi ihlela umbuzo ngaphambi kokuba i-ejenti ingenelele.
Ukutholakala njalo kungenye inzuzo ebalulekile: ngokukwazi ukuhlela izandiso ezithile ezizophathwa umsizi we-AI ngaphandle kwamahora ebhizinisi, Ibhizinisi liyaqhubeka nokunikeza isevisi amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto ngaphandle kwesidingo sokwandisa amashifu abantuLokhu kuwusizo ikakhulukazi kumabhizinisi anamakhasimende ezindaweni eziningi zesikhathi.
Imisebenzi ejwayelekile—ukucela ulwazi oluyisisekelo, ukuhlola isimo sokuthunyelwa, ukuphatha ama-aphoyintimenti, noma ukuhlela ukuphinda ushayelwe ucingo—iyenzeka ngokuzenzakalelayo, ukuze Amanxusa abantu akhulula isikhathi sezinkinga eziyinkimbinkimbi, ukuthengisa ngokubonisana, noma ukulandelwa kwamathuba..
Ngaphezu kwalokho, ukusebenzisana ngakunye ne-chatbot noma i-voicebot kukhiqiza idatha ebalulekile ngokuziphatha, imibuzo evame ukubuzwa, kanye namaphuzu okungqubuzana. Konke lokhu kugxilwe kakhulu epulatifomu yocingo noma ye-CRM, okuvumela Hlaziya isevisi, thola amathuba okuthuthukisa, bese ulungisa isu lesevisi yamakhasimende..
Okufanele ukulindele ngesikhathi sokuqaliswa kanye nemibuzo evame ukubuzwa
Ezingeni lokuthunyelwa, ukufakwa kwe- Izixazululo ze-AI ebhodini lokushintsha zivame ukushesha kunalokho izinkampani eziningi ezikucabangayo.Ezimweni eziningi, ukusethwa okuyisisekelo kungaqedwa ezinsukwini ezimbalwa, futhi ukuzenzakalela kokuqala kungaqala ukusebenza zingakapheli amahora ambalwa.
Isivinini sangempela sizoncika ezingeni lokwenza ngokwezifiso elidingekayo kanye nobunzima bezinhlelo ezikhona. Uma kuhlanganiswa ama-CRM amaningi, amathuluzi okuthengisa amathikithi, kanye nezinhlelo zokusebenza zangaphakathi, kuvamile ukuchitha isikhathi esiningi uklama imisebenzi yokusebenza kanye nedatha yemephu.
Ngokuphathelene nokuhambisana, amapulatifomu amaningi esimanje Zisebenza kokubili izingcingo ezingenayo neziphumayoBangaphatha izingcingo zokusekela ezisheshayo, benze izikhumbuzi ezizenzakalelayo, baqalise izinhlolovo zocingo, noma baqhube imikhankaso yokulandelela ngaphandle kokungenelela okuqhubekayo ngesandla.
Okokugcina, emikhakheni elawulwayo njengokunakekelwa kwempilo, kunezixazululo eziningi ezinikezayo izinketho ezithile zokuthobela imithethongokuxhumana okubethelwe, izilawuli zokufinyelela, kanye nokuphathwa okuphephile kolwazi olubucayi. Kubalulekile ukubuyekeza lezi zici nomhlinzeki ukuqinisekisa ukuthi ziyahambisana nezimfuneko zomthetho ezifanele.
Ukuhlanganiswa kwama-switchboard asekelwe efwini ane-AI yengxoxo, ama-ejenti ezwi, ukuhlaziywa kwemizwa, ukuhlanganiswa kwe-CRM, kanye nokwenza imisebenzi ephindaphindwayo kushintsha isevisi yamakhasimende: izinkampani ziyafeza Izinqubo ezisebenza kahle kakhulu, ama-ejenti angenawo umthwalo omningi, kanye namakhasimende akhonzwa kangcono noma nini, noma kuphi.ukwakha ubudlelwano obuqinile nokulungiselela ikusasa lapho i-AI izoba yinsika eyisisekelo yanoma yiliphi isu lokuxhumana.
